What you can expect from us when you buy at Zyphera, and what we expect from you. Short and in plain language.
Last updated: September 2026
Zyphera sells digital products: accounts, codes, keys, gift cards and subscriptions for Steam, Xbox, PlayStation, Discord, streaming services and more. Nothing is shipped physically. What you receive is listed on every product under “You receive”.
After a confirmed payment your details usually appear within seconds under Orders in your profile and on the thank-you page.
If a product sold out just as you paid, your order stays open and we deliver automatically once stock is back. If that doesn't happen within 72 hours, you can choose another product or a refund.
Some products say “By us” with a delivery time. We deliver those ourselves, within the time shown on the product. With a pre-order you pay now and we deliver automatically once stock is available.
You pay with crypto through our payment partner Paymento (including Bitcoin, Solana, Litecoin, USDC and Dogecoin). Prices are in euro; Paymento converts the amount to the coin you choose.
If PayPal is enabled, you pay via “Friends and Family”: send exactly the amount with exactly the note shown at checkout. We match the payment to your order and deliver. Payments via “Goods and Services” or without the right note can't be matched; we refund those and don't deliver. Friends and Family has no PayPal buyer protection, your warranty is with us.
A transaction fee is added at checkout. It is shown separately in your cart before you pay. Network fees of your own wallet are yours.
If you send too little, for example because your wallet deducts network fees from the amount, your order is not delivered automatically. We will contact you: you pay the difference or receive the amount we got back, minus network fees.
Normally you have 14 days to change your mind when buying online. For digital content delivered immediately, that right ends once delivery starts, provided you explicitly agree to that beforehand.
That's why we ask you at checkout to agree to immediate delivery and to confirm that you give up your right of withdrawal. You can't check out without that consent. The warranty below always still applies.
We guarantee that the details work at the moment of delivery.
If something doesn't work, report it within 24 hours via “Doesn't it work?” on your order or on our Discord, with your order number. We check it and replace the product. If we can't replace it, we refund it.
The warranty ends if you change details after delivery that aren't meant to be changed, share the account, or break the platform's rules (such as cheats or abuse).
Refunds can be given as store credit on your account, used automatically on your next order. Prefer money back? Refunds are made in the same coin or in USDC, to an address you provide. The transaction fee of the original payment is not refunded unless the mistake was ours.
Crypto payments cannot be reversed. If there's a problem, always contact us first.
Accounts and codes belong to third parties (Steam, Microsoft, Sony and others). We are not responsible for what those platforms later do with an account, such as a ban caused by your own use. Our liability is always limited to the amount you paid for the order.
Questions or a problem? See Contact. We handle your data as described in our privacy statement.